Effective October 2014
The Information We Collect
We may collect and store personally identifiable information, such as your name, e-mail address and phone number to respond to questions, and to process or fill orders or requests. We may use this information to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We also use this information to customize your experience using our Web site.
We may also retain transaction and experience information, such as information about your transactions with us, as well as information about our communications with you. Examples include your account history, requests for information and our responses. We may match user information we collect with offline data available from other sources in order to carry out our business and to provide our goods and services and to conduct advertising and promotions more effectively.
For product or service orders, VOLCAN may need additional information in order to process or to fulfill your order or request. Except as otherwise stated in this Policy, VOLCAN will not share your personal information with third parties without your permission, except as otherwise necessary to (i) process, fulfill or ship and deliver your order, (ii) respond to your request or answer your inquiries, (iii) resolve issues regarding your order or your payment for it, or (iv) comply with any applicable law, court order or other judicial process.
We may ask you for personally-identifying information at other times, such as if and when you communicate with us.
In addition, we may automatically gather general statistical information about our Web site and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased and the like. We use this data in the aggregate to determine how much our customers use parts of our site so we can improve our site. We may provide this statistical information to third parties, but when we do so we do not provide personally-identifying information without your permission.
The Way We Use and Disclose Information
We do not sell or rent personally-identifying information collected during your use of our Web site without your permission. We may, however, transfer your information in the event that we transfer ownership of all or a significant part of VOLCAN' stock, assets or business.
If you place a request for products or services, we use information to ship your order; if the products or services are from a business partner, we may provide your relevant information to that partner for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, payment method and means information, and tracking information from checks or money orders.
We may rely upon third parties for important elements of our operations so we will provide your nonpublic personal information, such as your name, address, and account information to these third parties so that they can do their job. These third parties also may have their own privacy policies.
We may use your personally-identifying information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests. We may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our service for you.
We may use your IP address to help diagnose problems with our server, to manage our Web site and to enhance our site based on the usage pattern data we receive. VOLCAN reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of business or assets to a third party.
We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.
Your account information and profile are password-protected. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it.
Whenever you voluntarily disclose personal information online--for example on message boards, through e-mail or in chat areas--that information can be collected and used by others. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.
How You Can Update, Correct or Delete Your Information
You can access the information that we collect online and maintain through normal updating methods. To update, correct or delete this information, you can contact Info@VOLCAN.com
Your account can be deleted or deactivated, but doing so will may result in your not being able to access or receive certain services.
During the normal course of doing business, we may share your information among our business units, our affiliates and unaffiliated third parties as necessary in order to service your accounts or orders you place with us.
Children Under 13
Third Party Practices